HELP
HOW TO ORDER
Ordering online is easy and the steps involved are set out below.
ALL PRODUCTS CAN BE LOCATED BY
Using the top menu along the top part of the screen to navigate to the categories you want to see.
When you find a product that you would like to purchase, select the quantity you require and the colour or size (if applicable) then just click the "Add to Basket" button.
When you have finished shopping simply select "go to checkout" and follow the on-screen instructions. Complete your delivery and credit/debit card details. Your transaction will be processed in a completely secure environment via WorldPay, and you will automatically receive an order confirmation email.
CONTACT US
You can contact us at by email at shophousetohome@cssfulfilment.co.uk or by telephone on 0844 848 2222. Calls from a BT landline will cost no more than 5p per minute.
In order to improve our service, please note that calls may be recorded for training purposes. This is in addition to your statutory rights.
Opening times – Live operators:
- Monday – Friday 8am – 8pm
- Saturday - 9am – 5pm
- Sunday - 10am – 4pm
- Bank Holidays 10am – 4pm
All other times an automated voicemail service is available, we will endeavour to contact you within 24 hours.
ONLINE PAYMENT METHODS
We accept the following cards:
- MasterCard
- Visa
- Visa Debit
- Visa Electron
- Maestro
- JCB
- Solo
WHERE DO YOU DELIVER TO
We deliver to UK Mainland Only.
DELIVERY
We endeavour to ensure all standard items are in stock and available for immediate despatch, you should expect to receive your goods within 5 working days of placing your order (subject to stock availability). Please allow up to 28 days for delivery.
Delivery of customer own fabric and hand-assembled items can take 6-8 weeks.
Occasionally we will ship your items separately or by our suppliers, this is at our cost and discretion and does not affect the price you pay. In either case please allow up to 28 days before contacting us.
HOW MUCH DO YOU CHARGE FOR POSTAGE & PACKING
Our normal charge for postage and packing is £2.99 per order, for heavy or bulky items we have to increase this charge to £5.99.
I HAVE NOT RECEIVED MY ORDER
Please allow upto 28 days for delivery, delivery of large items and customer own fabric goods may take 6-8 weeks. You will be notified if a further delay is incurred.
RETURNS POLICY
RETURNING GOODS via THE POST OFFICE
We strongly recommend you liaise with your Post Office to obtain the correct cover when returning goods as we cannot accept responsibility for parcels lost in transit. For peace of mind we would advise you to return the goods on a “signed for service”.
RETURNING GOODS
For all returns (with the exception of larger items e.g. furniture), you will be required to arrange and pay for the return of the products to us. We will only refund the cost of postage where the item returned is faulty.
To return products to us, please complete the returns form enclosed with your order. Clearly indicate whether you would like a refund or exchange, enclose this information in the original packaging and return to the address on your documentation.
We regret we cannot refund postage unless the goods are faulty.
If you are not entirely delighted with the products that you have chosen, please return them to us within 7 days of receipt of your goods. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We will not refund the postage and packing costs.
Please follow the returns instructions enclosed with your order.
When returning goods ordered from the online shop, please quote your WorldPay transaction id which can be found on your order confirmation e.g. WorldPay transaction ID: 123456789.
You can find your transaction id on the transaction confirmation emailed to you after you placed your order.
Collection may be arranged by us for heavier items (i.e. furniture). Please contact us in order to arrange collection.
In the interest of hygiene we are unable to offer a refund or exchange on toiletries, cosmetics, undergarments, jewellery for piercing, customer own fabric orders, any duvet or pillow products once opened, unless the product is faulty. This does not affect your statutory rights.
EXCHANGING GOODS
If exchanging goods whereby the replacement item costs less than the one you have returned, you will be refunded the difference.
When exchanging goods and the new purchase costs more than your original purchase an additional payment is required. The balance (no cash) can either be included with the returned goods and new purchase details or one of our operators will contact you on receipt of your returned goods to obtain the payment balance.
WHAT DO I DO IF I ORDERED THE WRONG PRODUCT
Please return it to us within 7 days. Returned goods must be unused, in a saleable condition and in their original packaging with all labels etc still attached. Once we have received the goods, we will arrange to either refund you or replace the goods, whichever you prefer. You will be required to pay postage and packaging for any replacement items despatched.
WHAT CANNOT BE RETURNED
In the interest of hygiene we are unable to offer a refund or exchange on toiletries, cosmetics, undergarments, jewellery for piercing, customer own fabric orders, any duvet or pillow products once opened, unless the product is faulty. This does not affect your statutory rights.
WHO PAYS THE POSTAGE ON RETURNED ITEMS
If you are returning goods because they are unsuitable, you are required to pay the return postage cost. The cost of postage for returning unwanted goods will not be reimbursed.
We will refund postage if goods are found to be faulty or in the unlikely event you receive incorrect item/s.
When returning items you are strongly recommended to obtain adequate cover and proof of posting. Refunds will only be given on the receipt of the returned goods. We cannot accept responsibility for goods lost in transit.
WHEN SHOULD I EXPECT MY REFUND
We normally process refunds within 5 working days of receipt, but please allow up to 30 days for receipt of your refund. Please note your service provider may take upto 28 working days to process the refund back to your account
WHAT HAPPENS IF THERE IS NO STOCK OF THE REPLACEMENT ITEM
We will hold your payment and order and despatch as soon as the stock arrives. If a further delay is expected we will notify you via email when stock is due. If you prefer, we can refund your card and you can re-order when new stock arrives. We will notify you via email that stock has arrived and you will be required to place your order again. Please note that customers who have not opted for the refund will take preference with any new stock.
WHAT DO I DO IF AN ITEM IS FAULTY WHEN IT IS DELIVERED
Please return it to us within 7 days and we will either replace the goods or, if you prefer, we will issue a full refund. When returning goods we strongly recommend you obtain the correct cover from your Post Office, we cannot accept responsibility for goods lost in transit.
CAN I RETURN AN UNWANTED GIFT
Refunds for items bought as a gift can only be given to the original purchaser. However, we can exchange your gift for goods of the same value.
CAN I CANCEL MY ORDER
You can cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel, any payments made by you will be refunded within 28 days. This is with the exception of customer own material orders.
STATUTORY RIGHTS
None of this information affects your statutory rights. We are an established UK based company, subject to UK consumer law so shopping with IPC Media is completely safe.
OUR GUARANTEE
Stock permitting, all orders placed are usually despatched within 24 hours and should arrive to your UK Mainland address within 5 working days. This does not apply to items displayed as “out of stock”. Larger items, customer own fabric goods may take 6-8 weeks for delivery.
Every care is taken to ensure that the descriptions and specifications are correct at the time of going to publication. However, while the colour reproduction is a close representation, a very slight variation in the actual goods may occur.